Responsible Gaming at i8club – Play Within Your Limits

Player Support

Tools to Keep You in Control

i8club puts control in your hands. Explore the support tools available to every member.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your account. Adjust or lower your limit at any time.

Cooling-Off Periods

Take a break from gaming for 7, 14, 30, or 60 days. Your account will be suspended during the period you choose.

Self-Exclusion

Exclude yourself from the platform for 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period.

Account Messaging

Receive alerts and reminders about your account activity. Messages help you stay aware of how much time and money you are spending.

Profile Monitoring

Your account activity is monitored for patterns that may indicate problem gambling. If flagged, we may reach out with support resources.

Support Team Access

Contact our support team at any time to discuss your account, request a limit, or access information about responsible gaming.

How to Use Them

Self-Management Options Available Now

Manage Your Limits

Log in to your i8club account and navigate to Account Settings. Here you can set or adjust your deposit limit at any time. Your new limit takes effect immediately for daily limits or on the next calendar day for weekly or monthly limits.

Set a daily limit between PHP 100 and PHP 50,000
Set a weekly limit up to PHP 200,000
Set a monthly limit up to PHP 500,000
You can only lower, not raise, your limit during an active period

Why it works: Deposit limits are enforced at the payment gateway, so you cannot exceed your chosen amount even if you try.

Take a Cooling-Off Break

If you need time away from gaming, request a cooling-off period of 7, 14, 30, or 60 days. During this time, your account cannot be accessed for gaming, deposits, or withdrawals.

Your balance remains safe and untouched during the break
Cooling-off is visible only to you and our support team
The break expires automatically after your chosen period
You can request a longer period before the initial one ends

Why it works: A structured break gives you space to reflect and regain control without permanent account closure.

Self-Exclude from the Platform

For longer-term protection, you can self-exclude from i8club for 6 months, 1 year, or permanently. Once self-excluded, your account cannot be accessed, and you cannot register a new account using the same identity details.

Self-exclusion cannot be reversed or shortened once it starts
Your balance will be held securely until the exclusion period ends
i8club support cannot lift a self-exclusion before the agreed period
Permanent self-exclusion is lifelong unless you contact us after at least 5 years

Why it works: Self-exclusion is a strong commitment that removes the temptation to play impulsively.

Contact Support to Request Tools

If you want to set limits or use any of the above tools, our support team is here to help. You can reach us by email or through your account settings.

Email: [email protected]
Response time: within 24 hours
Available 7 days a week
All conversations are treated confidentially

Why it works: Our team is trained to listen without judgment and help you find the right tool for your situation.

Signs You May Need Support

Problem gambling can develop gradually. Here are some signs that your gaming may need attention:

You are gambling more money or for longer than you intended.
You feel anxious or irritable when you try to stop or reduce gaming.
You have tried to cut back or quit but find yourself returning.
You are spending money meant for essentials like rent, utilities, or food.
You are gambling to escape problems or emotional distress.
You are hiding your gaming activity from friends or family.
You are chasing losses or trying to win back money you have lost.
You are borrowing money or going into debt to pay for gaming.
Your relationships, work, or education are suffering because of gaming.

If you recognise any of these patterns in yourself, it's time to take action. Start by setting a deposit limit or taking a cooling-off break. If the problem persists, talk to someone you trust or seek professional support.

Setting a Gaming Budget

A gaming budget is money you can afford to spend on gaming without impacting your essential needs. Here's how to set a realistic budget:

List your essential expenses: Rent or mortgage, utilities, food, transport, insurance, loan payments.
Calculate your discretionary income: What you have left after essentials and savings.
Decide what you can afford: From your discretionary income, set aside an amount for gaming that you would be comfortable losing entirely.
Treat it like other entertainment: Your gaming budget is no different from money you might spend on cinema tickets, dining out, or hobbies.
Set a limit and stick to it: Use i8club's deposit limit tool to enforce your budget automatically.

If your budget means depositing less than i8club's minimum deposit threshold, consider whether gaming is the right activity for you at this time. It's okay to take a break.

Golden Rule: Never gamble with money that is essential for survival, security, or future wellbeing. Gaming is a form of entertainment—you should expect to spend money, not make it.

Managing Your Time

Spending excessive time gaming can affect your sleep, work, relationships, and mental health. Here are practical steps to manage your gaming time:

Set session limits: Decide how long each gaming session will be (e.g., 30 minutes, 1 hour). Use a timer on your phone to track it.
Schedule gaming time: Decide in advance when you will play, rather than gaming on impulse whenever you have a spare moment.
Balance with other activities: Spend time on exercise, family, friends, hobbies, and work. Gaming should never squeeze out these important parts of life.
Avoid gaming when stressed: Don't use gaming to cope with problems, sadness, or stress. Find healthier outlets like talking to someone, exercising, or spending time outdoors.
No gaming before sleep: Gaming late at night can affect your sleep quality and create habits of late-night impulse gaming.

Outside Support Resources

If your problem gambling persists despite using i8club's tools, seeking help from trained professionals is important. In the Philippines, the following organizations provide free or low-cost support:

NCPG (National Centre for Problem Gambling) Philippines: Provides information and referrals. Hotline and online resources available.
Local counselling services: Many community health centres offer counselling for behavioural issues including problem gambling.
Support groups: Gambler's Anonymous and similar peer support groups meet regularly in Manila, Quezon City, Cebu, and other cities.
Religious and community organizations: Churches, mosques, temples, and community centres often provide counselling and support.
Mental health professionals: Psychiatrists and psychologists specialising in addiction can provide individual treatment.

Seeking professional help is not a sign of weakness—it's a sign of strength and commitment to your wellbeing. Many people recover from problem gambling with proper support and tools.

Remember: You are not alone. Problem gambling is a recognized issue, and support is available. Reach out to i8club support, a trusted friend or family member, or a professional organization. Things can improve.

For Parents and Guardians

If you are concerned that a young person in your care may have accessed i8club or other gaming platforms, here are steps you can take:

Talk openly: Have a calm, non-judgmental conversation about gaming. Ask why they were attracted to it and what they like about it.
Set family rules: Establish screen time limits and gaming-free zones or times in your home.
Monitor accounts: Know what accounts your children have. Use device controls to restrict access to age-restricted content.
Educate about risks: Teach young people that gaming is entertainment, that they can lose money, and that it's never a way to earn income.
Report concerns: If you believe a minor has registered at i8club, contact our support team immediately. We will investigate and close any underage accounts.

i8club is committed to keeping minors off our platform. We implement age verification at registration and can revoke access if a minor is found to have accessed the site.

Play at i8club Responsibly